Help for the Meso Gym apps (Android, iPhone) and the web app.
Contact us
Email support@mesogym.com. We usually reply within a few days. You can also use Settings → Feedback in the app to report a problem, suggest an exercise or a better demo video. Add your email there if you'd like a reply.
Common questions
Where is my data? On your phone only. Accounts are only for the Family plan and never hold your workouts, so there's no cloud copy; so export a backup now and then: Settings → Export (the app opens the share sheet so you can save the file to Files, Drive or email). Settings → Import restores it.
Moving to a new phone? Export a backup on the old phone and import it on the new one. Your phone's own backup (iCloud or Google) may also restore the app's data.
Why can't I open a later day? Days unlock in order. Finish the next day first, or skip it or train it later in the week (Train → "Can't Train Today? Skip or Move It"); Train always shows which one is next.
A demo video won't play. Videos need an internet connection. If one still won't play, tap "Open in YouTube" and tell us via Settings → Feedback so we can replace it.
How does Meso Gym choose my sets and weights? Volume starts near your minimum effective volume (a little above it for Advanced), with fewer sets on the most taxing exercises, like heavy barbell lifts, depending on the training experience you pick. It then changes week to week from your post-session feedback (pump, soreness, workload), lighter exercises gaining sets first, within each muscle's maximum recoverable volume. Weights go up in small steps (rounded to 0.5 kg or 1 lb) while reps-in-reserve targets get harder, followed by a deload.
Can I change kg/lb? Each mesocycle has its own unit, chosen when you create it.
What can I try for free? Without a subscription you can build one demo mesocycle and log Week 1 Day 1 and Day 2, no card needed. The rest of the plan is part of the 7-day free trial, which starts only when you tap Start free trial in the app.
My trial or subscription ended. Is my data gone? No. Your mesocycles and every session you logged stay on your phone. Plan, History, Progress and Export stay open; subscribe again to keep logging. If you already subscribed, tap Restore purchases.
How does the Family plan work? The organiser signs in (Account tab → Sign in), subscribes to Family (no free trial; the 7-day trial is for Single) and taps New invite code. Each person signs in on their own iPhone or Android phone and enters the code in the Account tab under “I have an invite code”. Up to 5 people in total. Codes work once and last 7 days.
How do I delete my account? In the app: Account tab → Delete account. Without the app, see Delete your Meso Gym account. Workouts are never stored in your account, so they stay on your phone until you delete the app.
Privacy
See our privacy policy.